Terms of service

Overview

This website is operated by GRIPZ Performance. Throughout the site, the terms “we”, “us” and “our” refer to GRIPZ Performance.

By visiting our website, using our services or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced on our website.

If you do not agree to these Terms, you must not access our website, purchase from us or use our services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services online. Your existing terms already include Shopify as the store platform and state that website use and purchases are subject to the terms and policies listed.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into this agreement.

You must not use our products, website or services for any illegal, unauthorised or harmful purpose.

You must not upload, transmit or attempt to introduce viruses, malware or destructive code to our website.

Any breach of these Terms may result in immediate termination of access to our services.

2. General Conditions

GRIPZ Performance reserves the right to refuse service to anyone, for any reason, at any time.

We may limit, cancel or refuse orders at our discretion, including orders that appear suspicious, fraudulent, placed by resellers, or placed in breach of these Terms.

You agree not to copy, reproduce, duplicate, sell, resell or exploit any part of our website, products, content, branding or services without written permission from GRIPZ Performance.

3. Product Information

We do our best to ensure product descriptions, images, colours, pricing and availability are accurate.

However, we do not guarantee that all information on the website will always be accurate, complete or current.

Product colours may vary slightly depending on screen display, lighting, photography and manufacturing batches.

GRIPZ Performance reserves the right to update, change or remove product information at any time without notice.

4. Pricing and Promotions

All prices are subject to change without notice.

Promotions, discounts, bundles and offers may be changed, paused, extended, cancelled or removed at any time at the discretion of GRIPZ Performance.

If an error occurs in pricing, product information, discount codes, promotions or shipping charges, we reserve the right to correct the error and cancel or amend affected orders.

5. Orders and Cancellations

Placing an order does not guarantee acceptance.

GRIPZ Performance reserves the right to accept, reject, cancel or limit any order at our discretion.

This may include, but is not limited to:

• Incorrect pricing
• Stock errors
• Payment issues
• Suspected fraud
• Reseller activity
• Incorrect customer details
• Website or system errors

If we cancel an order, we may attempt to notify you using the contact details provided at checkout.

6. Billing and Account Information

You agree to provide accurate, current and complete billing, shipping and contact information.

GRIPZ Performance is not responsible for delays, failed deliveries or issues caused by incorrect information entered by the customer.

Customers are responsible for ensuring their shipping address, email and phone number are correct before placing an order.

7. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

GRIPZ Performance is not responsible for delays caused by couriers, customs, public holidays, weather, incorrect addresses, failed delivery attempts or events outside our control.

Once an order has been handed to the courier, delivery responsibility sits with the shipping provider.

8. Returns and Refunds

Returns, refunds and exchanges are handled according to our Returns & Refund Policy.

For hygiene reasons, worn socks cannot be returned, refunded or exchanged.

Incorrect customer orders, including wrong size, colour, product or quantity, may be subject to return shipping costs and a restocking fee.

GRIPZ Performance reserves the right to refuse any return that does not meet our policy.

9. Third-Party Tools and Links

Our website may include third-party tools, apps, payment providers, links or integrations.

We are not responsible for third-party websites, tools, services, content, policies, actions or errors.

Customers should review third-party terms and policies before using those services.

10. User Comments, Reviews and Submissions

If you submit reviews, comments, photos, feedback, messages, ideas or other content to GRIPZ Performance, you agree that we may use, edit, repost, publish or display that content for business, marketing or promotional purposes, where permitted by law.

You must not submit content that is false, misleading, abusive, unlawful, offensive, defamatory or infringes another person’s rights.

11. Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your personal information to process orders, provide customer service, improve our website, prevent fraud and run marketing where permitted.

12. Errors and Inaccuracies

There may occasionally be errors, inaccuracies or omissions on our website relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

GRIPZ Performance reserves the right to correct any errors, update information or cancel orders at any time, including after an order has been placed.

Your existing Terms of Service already include the right to correct errors, inaccuracies and omissions, including product descriptions, pricing, promotions, shipping charges, transit times and availability.

13. Prohibited Uses

You must not use our website, products or services:

• For unlawful purposes
• To submit false or misleading information
• To infringe intellectual property rights
• To harass, abuse, threaten or defame others
• To upload viruses, malware or harmful code
• To scrape, spam, phish or exploit the website
• To interfere with website security
• To place fraudulent orders
• To resell products without written approval

We reserve the right to terminate access to our website or services if these rules are breached.

14. Disclaimer of Warranties

Our website, services and products are provided on an “as is” and “as available” basis, except where required by law.

We do not guarantee that the website will be uninterrupted, error-free, secure or always available.

We do not guarantee that our products or services will meet every individual expectation, preference or requirement.

15. Limitation of Liability

To the maximum extent permitted by law, GRIPZ Performance is not liable for any direct, indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, order delays, website errors, courier delays, product misuse or third-party service issues.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law that cannot legally be excluded.

16. Indemnification

You agree to indemnify and hold harmless GRIPZ Performance, its owners, staff, contractors, suppliers and service providers from any claim, loss, damage, cost or expense arising from:

• Your breach of these Terms
• Your misuse of our website or products
• Your violation of any law
• Your violation of another person’s rights
• False or misleading information you provide