Shipping policy

SHIPPING POLICY

GRIPZ PERFORMANCE

All orders are processed and dispatched within 2–4 business days, unless otherwise stated.

Processing times may be longer during:

• Sales periods
• Promotions
• Product launches
• Pre-orders
• Public holidays
• High-volume order periods

Shipping Timeframes

Delivery timeframes are estimates only and are not guaranteed.

Once an order has been shipped, GRIPZ Performance is not responsible for delays caused by couriers, customs, weather, public holidays, failed delivery attempts or carrier-related issues outside of our control.

Customer Shipping Details

Customers are responsible for ensuring all shipping details entered at checkout are correct.

This includes:

• Full name
• Shipping address
• Unit/apartment number, if applicable
• Email address
• Phone number

GRIPZ Performance is not responsible for lost, delayed or returned parcels caused by incorrect or incomplete shipping information provided by the customer.

Returned Parcels

If a parcel is returned to us due to:

• Incorrect address
• Incomplete address
• Failure to collect
• Refusal of delivery
• Failed delivery attempts

The customer will be responsible for any re-shipping costs.

Original shipping costs are non-refundable.

Tracking Information

Tracking information will be provided once the order has been dispatched.

Customers are responsible for monitoring their tracking updates and contacting the courier directly for delivery updates once the parcel is in transit.

Lost or Delayed Parcels

If a parcel is delayed or marked as delivered but not received, customers must contact the shipping carrier first.

GRIPZ Performance will assist where possible, but we are not liable for courier errors, delivery delays or parcels lost after being handed to the shipping provider.