Privacy policy

PRIVACY POLICY

Last updated: May 16th, 2026

Gripz Performance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, purchase from us, contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information you provide directly to us, including:

Name
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation details
Customer support messages
Account login details, where applicable

We may also collect automatic usage information, including:

IP address
Device information
Browser type
Website activity
Cookies and tracking data
Advertising and analytics interaction data

This is based on your existing policy, which already states that GRIPZ collects contact details, order information, account information, support information and usage data.

2. How We Use Your Information

We use your personal information strictly for business and service-related purposes, including to:

Process and fulfil orders
Arrange shipping and delivery
Send order updates
Provide customer support
Manage returns and exchanges
Improve our website and customer experience
Prevent fraud and protect our business
Send marketing messages, where permitted
Show relevant ads and promotions
Comply with legal obligations

We do not use your personal information for unrelated purposes without your consent.

3. Marketing and Advertising

We may use your information to send promotional emails, SMS messages or advertising content where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

We may still send you important non-marketing messages related to your order, account, delivery, returns or customer service.

4. Cookies and Tracking

Our website may use cookies, pixels and similar tracking technologies to:

Improve website performance
Remember your preferences
Analyse customer behaviour
Support advertising and retargeting
Improve the shopping experience

You can disable cookies through your browser settings, but some parts of the website may not work properly.

5. Sharing Your Information

We only share your personal information where necessary to operate our business, including with:

Shopify
Payment processors
Shipping and fulfilment providers
Customer support providers
Marketing and advertising partners
Analytics providers
Legal or regulatory authorities, where required

We do not sell your personal information for profit.

Your existing policy also states information may be disclosed to vendors, payment processors, fulfilment partners, marketing partners and affiliates for business purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure or alteration.

However, no online platform or method of transmission is 100% secure. Customers should avoid sending sensitive information through unsecured channels.

7. Data Retention

We only keep your personal information for as long as necessary to:

Complete orders
Provide customer service
Comply with legal obligations
Resolve disputes
Prevent fraud
Maintain business records

When information is no longer required, we will take reasonable steps to delete or de-identify it.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent
Opt out of marketing
Request a copy of your information
Complain about how your information is handled

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If a parent or guardian believes a child has provided personal information, they should contact us so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of any external websites they visit.

11. International Data Transfers

Your information may be processed or stored outside your country, including by service providers we use to operate our store, process payments, deliver orders and run marketing systems.

Where required, we take reasonable steps to ensure your information is handled safely and in line with applicable privacy laws.